How to Contact the GSA MSO
The USAccess Program provides participating agencies with all the key components necessary to manage the full lifecycle of a PIV credential.
Managed by the GSA Managed Service Office (MSO), the USAccess Program provides a single system to sponsor, enroll, issue and maintain a common identity credential for each credential applicant, and includes built in workflow processes at every stage of the credentialing process to ensure credentials are issued according to HSPD-12 requirements.
To participate in the USAccess program, Agencies can contact the GSA MSO at the toll-free GSA MSO Help Desk number or by emailing us at hspd12@gsa.gov .
GSA MSO Help Desk Number: 1-877-572-HSPD (4773)
For other inquiries you may contact a staff member.
*Note: To email a particular individual, please click on their name.
*On-site Contract Support
+Contract Support
Ordering Test Cards
If you are interested in ordering Test Credentials, you may submit your inquiry to hspd12@gsa.gov or complete the Submit a Question form and a representative will contact you to discuss the requirements and assist you with placing the order.
How to get your Credential
If you are an employee or contractor, please view the Frequently Asked Questions in The PIV Credential section of this Website to learn how to get your PIV credential. If you don't find your answer, you can complete the Submit a Question form and someone will respond with further information.
Check Status Of An Applicant Credential
If Applicants want to know the status of their USAccess credentials, they should contact their agency’s program management office or person who sponsored them for their PIV credential. For finding the person who sponsored you, the contact information was listed in the email you received telling you to enroll for your credential. Check your Agency’s intranet for information about your program office. If Applicants have questions on when they will be asked to enroll for their credential, they should consult with their supervisor.
Request Access To Agency Lead Portal
Please request access using the Submit a Question form, choose Access to Agency Lead Portal from the Nature of Request drop down list.
All Other Inquiries
Use our Submit a Question form to request more information or ask a question of the MSO.