Frequently Asked Questions

The FAQs on this page are related to the information in the PIV Credential section of this Website including specific information about getting a credential, making appointments using the GSA Online Scheduling system, the credentialing process for the Applicant, and how to manage your credential. FAQs relating to About USAccess or the USAccess Implementation reside in those sections.

The PIV Credential

Q: How do I get the phone number of my local USAccess center? A: The USAccess centers do not have publicly accessible telephones. If you need to locate a center, please visit and use the Find USAccess Centers tool. The information includes the hosting Agency name, address, hours of operation and whether it is open to all Agency personnel or restricted use. You can also link to a map and directions from there.
Last Updated: 9/25/2009 10:19:07 PM

Related FAQs

What are acceptable forms of identification for proof of citizenship? When do I need to bring these documents?
I have forgotten my PIN. How do I reset my PIV Credential PIN?
I was forwarded an email from a colleague about enrolling for my HSPD-12 PIV Credential. Should I enroll?
What is the difference between a PIN and a Password?
Does an update require a visit to an activation station?
What do I have to do to get a PIV Credential?
How do I make an appointment at a USAccess Credentialing Center?
How do I find my Sponsor?
How do I find a Center and check a Center’s availability using the Find a Center tool?
My name is not correct in the sponsorship e-mail. Who do I contact?
How do I verify that my ID documents match what was entered in the USAccess system?
How are the PKI certificates that are on my PIV credential updated?
What does the PIV credential issued by the USAccess Program look like? Will the agency be able to influence the look of the credential or customize it for its program?
What information is on the PIV Credential? Is it encrypted?
Where is the PKI certificate stored on my PIV Credential and is there more than one certificate?
Why do I need this PIV Credential?
How long before I receive my PIV Credential?
What personal information is being stored on the PIV Credential?
How do I get sponsored for a PIV Credential? What is a Sponsor?
How will I know when it is time to enroll? How long does it take to enroll?
Why am I getting emails from the USAccess system? When should I expect to be contacted and how often?
How long does it take to enroll?
Can I go to any USAccess Credentialing Center to get my PIV Credential?
I was trying to make an appointment at a center, but noticed that the center I want to visit isn't listed as an option. What do I do?
What do I need to bring to my appointment to enroll for my PIV Credential?
How do I enroll successfully for a USAccess PIV Credential? What do I need to do?
How long before I receive my PIV credential?
I had an appointment, but received an emailing saying it was cancelled. Why?
I lost my password to make an appointment in the GSA Online Scheduling system, what do I do?
How will I know when my PIV Credential has been delivered? Where do I pick up my PIV Credential?
What do I need to bring with me to activate my PIV Credential?
Can I have the PIV Credential shipped to a different location than where I enrolled?
What should I do if my PIV Credential is damaged at delivery? What should I do if my PIV Credential is damaged after I have had it for a while?
What do I do if I need to cancel my appointment to enroll or pick up my PIV Credential?
How long does it take to activate the PIV Credential?
What do I do if I cannot activate my PIV Credential?
How often do I have to change my PIN?
Will the PIV Credential demagnetize?
How do I get a credential holder when I activated my credential?
What happens to my PIV Credential when I retire?
I need to change some information on my PIV Credential and was told I need to talk to my sponsor. How do I find out who my sponsor is?
When do I renew my credential?
As an employee, do I need to get another credential if I change jobs within the same Agency?
Is it ok to store my PIV Credential in my wallet or a plastic card holder?
I am getting married or divorced and changing my name, and have an appointment to enroll for my PIV Credential. Should I wait?
I am changing jobs, but staying within the federal government. I already have a PIV credential from one agency...do I have to get a new one? Do I have to reenroll?
I’ve been told that all employees and contractors need to get this PIV Credential, but have not been told what to do? What should I do?
I have an issue with my passport...it has expired, and I do not have another form of ID to present. Can I still enroll?
I have a temporary driver’s license. Can I use this as a primary form of ID when enrolling for a USAccess PIV Credential?
I was trying to make an appointment in the GSA Online Scheduling System at a center, but noticed that it is all grayed out and won’t let me make an appointment, what do I do?
How do I safeguard my PIV Credential?