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Frequently Asked Questions

The FAQs on this page are related to the information in the PIV Credential section of this Website including specific information about getting a credential, making appointments using the GSA Online Scheduling system, the credentialing process for the Applicant, and how to manage your credential. FAQs relating to About USAccess or the USAccess Implementation reside in those sections.

The PIV Credential

Q: What should I do if my PIV Credential is damaged at delivery? What should I do if my PIV Credential is damaged after I have had it for a while? A: If your PIV Credential is damaged at any time, either when you first pick it up or after using it, you will need to contact your Agency Sponsor or your Agency’s Security Officer. In the case where your PIV Credential is incorrect or damaged when you first pick it up, a replacement may take some time depending on where you picked up your PIV Credential. If you picked up your PIV Credential at a Shared Services site, the PIV Credential will have to be returned to your Agency Sponsor or Security Officer. Then the Sponsor will request a reissue or reprint. You will be notified by email to return to the enrollment center to re-enroll or to activate the new PIV Credential. Please be patient as it may take several weeks for the process to be complete. Last Updated: 9/25/2009 10:08:23 PM

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