Agency Resources

Forms
Downloadable forms for USAccess customer agencies.

Onboarding Process
To get started in the USAccess Program, agencies must first complete the “onboarding” process. This page explains the basic onboarding steps. 

Getting Operational 
Once the onboarding process is completed, the agency follows the USAccess Program comprehensive deployment process for assistance in rolling out the service.

Agency Orders and Services 
Find information on how to place an order with the MSO for the services and peripherals needed to credential the agency employees and contractors. 

Credentialing Units and Activation Kits
Get the most current information about fixed and mobile credentialing solutions. This page provides procurement instructions and details about the activation kits, capabilities and support.

Light Activation
Learn about how the Light Activation service provides agencies with an easy to implement solution for activating and updating credentials. This page describes the service’s benefits and how agencies can procure kits in order to access and use it. 

Existing Customer Agencies
This section contains information for existing USAccess customer agencies including role holder descriptions and communication resources.

Frequently Asked Questions 
This section contains a list of Frequently Asked Questions (FAQs) about the customer agencies.

COVID-19 News  
This section contains the most up-to-date information on COVID-19 and it's impact on credentialing site operations including site closures. It also contains information on equipment cleaning, CDC and other regulatory guidance that may affect your agency and the USAccess Program.

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