How are the PKI certificates that are on my PIV credential updated?

Answer:

The USAccess offering provides the capability for users to update certificates utilizing the activation workstation, which can be accomplished in either an attended or unattended mode (self-service). The USAccess system will generate an email to credential holders notifying them that the PKI certificates will expire based on 90, 60, and 30 days intervals.

A credential reissuance is required whenever there is a change to any of the information printed on the outside of the PIV credential or following a revocation/termination of the PIV credential. Contact your sponsor should you require a credential reissuance.

I had an appointment, but received an emailing saying it was cancelled. Why was my appointment cancelled?

I showed up for my appointment, but found out that the credentialing center was closed upon my arrival. Why was I never notified?

A credentialing center has cancelled multiple appointments of mine. How can I tell if it is closed for an extended period of time?

How do I make an appointment at a USAccess credentialing center?

I am having trouble with a Light Credentialing or Light Activation Solution kit; what do I do?

How do I find my sponsor?

Can I have the PIV credential shipped to a different location than where I enrolled?

I enrolled (photo and fingerprints) several weeks/months ago; when will my credential be ready? Where do I pick up my PIV credential?

I have forgotten my PIN. How do I reset my PIV credential PIN?

I received an email about my certificate expiring. What does it mean and what do I do?

What do I do if I am running late to an appointment at a credentialing center?

There are no time slots for the closest credentialing center. What do I do?