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How long does it take to activate a credential?

Answer:

A credential activation appointment takes approximately 5-10 minutes.

Where can I find additional information on background checks and security clearances?

I had an appointment, but received an emailing saying it was cancelled. Why was my appointment cancelled?

I showed up for my appointment, but found out that the credentialing center was closed upon my arrival. Why was I never notified?

A credentialing center has cancelled multiple appointments of mine. How can I tell if it is closed for an extended period of time?

How do I make an appointment at a USAccess credentialing center?

How do I find my sponsor?

Can I have the PIV credential shipped to a different location than where I enrolled?

I enrolled (photo and fingerprints) several weeks/months ago; when will my credential be ready? Where do I pick up my PIV credential?

I have forgotten my PIN. How do I reset my PIV credential PIN?

I received an email about my certificate expiring. What does it mean and what do I do?

What do I do if I am running late to an appointment at a credentialing center?

There are no time slots for the closest credentialing center. What do I do?

How do I get the contact information of a particular USAccess center?

What are acceptable forms of identification for proof of citizenship? When do I need to bring these documents?

I was forwarded an email from a colleague about enrolling for my HSPD-12 PIV credential. Should I enroll?

What is the difference between a PIN and a password?

Does an update require a visit to an activation station?

What do I have to do to get a PIV credential?

How do I find a center and check a center availability using the Find a Center tool?

My name is not correct in the sponsorship e-mail. Who do I contact?

How do I verify that my ID documents match what was entered in the USAccess system?

How are the PKI certificates that are on my PIV credential updated?

What does the PIV credential issued by the USAccess Program look like? Will the agency be able to influence the look of the credential or customize it for its program?

What information is on the PIV credential? Is it encrypted?

Where is the PKI certificate stored on my PIV credential and is there more than one certificate?

Why do I need this PIV credential?

What personal information is being stored on the PIV credential?

How do I get sponsored for a PIV credential? What is a sponsor?

How will I know when it is time to enroll? How long does it take to enroll?

Why am I getting emails from the USAccess system? When should I expect to be contacted and how often?

Can I go to any USAccess credentialing center to get my PIV credential?

I was trying to make an appointment at a center, but noticed that the center I want to visit is not listed as an option. What do I do?

What do I need to bring to my appointment to enroll for my PIV credential?

What do I need to bring with me to activate my PIV credential?

What should I do if my PIV credential is damaged at delivery? What should I do if my PIV credential is damaged after I have had it for a while?

What do I do if I cannot activate my credential?

How often do I have to change my PIN?

Will the PIV credential demagnetize?

Is it ok to store my PIV credential in my wallet or a plastic card holder?

How do I get a badge holder when I activate my credential?

I have been told that all employees and contractors need to get a PIV credential, but have not been told what to do. What should I do?

What happens to my PIV credential when I retire?

I am getting married or divorced and changing my name, and have an appointment to enroll for my PIV credential. Should I wait?

I am a role holder (e.g. sponsor, role administrator, registrar, etc) and need assistance regarding the USAccess system.

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USAccess Service

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Submit a Question

U.S. General Services Administration

This is a U.S. General Services Administration Federal Government computer system that is "FOR OFFICIAL USE ONLY." This system is subject to monitoring. Individuals found performing unauthorized activities are subject to disciplinary action including criminal prosecution. Privacy and Security

Customer Forms

7600A Interagency Agreement Form

7600B Interagency Agreement Form

Acceptable Forms of ID

Instructions on filling out the 7600A and 7600B

MSO Service Request Order Form

Test Credential Order Form

USAccess Equipment Relocation Request Form

USAccess Service and Equipment Order Form

USAccess Service Descriptions and Price List

Credentialing Center Operating Status

The following sites are closed on Monday, December 16, 2019:

DOI 20 South Entrance Rd (Grand Canyon, AZ)
GSA 200 Granby St, Norfolk Federal Bldg. (Norfolk, VA)
IRS 15 New Sudbury St. (Boston, MA)
USDA 3200 SW JEFFERSON WAY (CORVALLIS, OR)
USDA 2150 Centre Ave. (Ft. Collins, CO)
USDA 709 West 9th St. (Juneau, AK)
USDA 21881 N Cardon Ln (Maricopa, AZ)

The following sites are closed on Friday, December 13, 2019:

DOE 1611 Innovation Pkwy. (Albuquerque, NM)
IRS 15 New Sudbury St. (Boston, MA)
IRS 801 Broadway, Federal Bldg. (Nashville, TN)
USDA 2900 NW Stewart PKWY (Roseberg, OR)

Please do not travel to the centers listed above. You will be called or your appointment will be canceled and you will receive an email asking you to reschedule for another time. We apologize for any inconvenience.