I am having trouble with a Light Credentialing or Light Activation Solution kit; what do I do?

Answer: 

If you are having trouble with a Light Credentialing or Light Activation Solution kit, the first thing you should do is confirm that the system is running on the most current software package. The most current software package can be downloaded on the Agency Lead Portal (permission granted by request only) or the Technical Exchange Forum, https://forum.fedidcard.gov/ (permission granted within 24 hours). There is also information about Light Solutions in the bi-weekly Blue Top Newsletter.

Additionally, please be sure to read the detailed instructions and troubleshooting advice in the User and Installation Guides.

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