The USAccess Program provides a dedicated helpdesk to role holders.
USAccess Role Holder Helpdesk
866.493.8391
USAccess.helpdesk@perspecta.com
COVID-19 SITE CLOSURES & FAQs. For daily Site Closures, please see below.
For the foreseeable future, Agency Sponsors are advised to instruct individuals requiring enrollments or certificate updates to check FedIDCard.gov’s Credentialing Center Operating Status for Site Closures on a daily basis. Applicants are also encouraged to coordinate with their agency sponsor to confirm Site operating status on the day of their planned activities.
The MSO will continue to update site closures daily, but changes can occur between planned FedIDCard.gov postings. Please communicate directly with your credential sponsor or agency’s HSPD-12 program office. Your agency program office will receive regular emails with newly-reported site closures as they are confirmed by the MSO.
All USAccess sites are closed Friday July 3rd, 2020 in observance of the Fourth of July.
The following sites are closed on Friday July 10th, 2020:
DOI 20 South Entrance Rd (Grand Canyon, AZ)
DOI 3162 Bozeman Ave (Helena, MT)
IRS 550 Main St. (Cincinnati, OH)
USDA 711 N Du Quoin St. (Benton, IL)
USDA 100 East B St. (Casper, WY)
USDA 51 Mill Pond Rd. (Hamden, CT)
COVID-19 SITE CLOSURES & FAQs. For daily Site Closures, please see below.
For the foreseeable future, Agency Sponsors are advised to instruct individuals requiring enrollments or certificate updates to check FedIDCard.gov’s Credentialing Center Operating Status for Site Closures on a daily basis. Applicants are also encouraged to coordinate with their Agency Sponsor to confirm Site operating status on the day of their planned activities.
The MSO will continue to update site closures daily, but changes can occur between planned FedIDCard.gov postings. Please communicate directly with your credential sponsor or agency’s HSPD-12 program office. Your agency program office will receive regular emails with newly-reported site closures as they are confirmed by the MSO.
The following sites are closed on Thursday July 9th, 2020:
DOI 115 Fourth Ave. SE (Aberdeen, SD)
DOI 50 Bastain Rd. (Battle Mountain, NV)
DOI 2021 4th Ave. N (Billings, MT)
DOI 455 Emerson St. (Craig, CO)
DOI 185 Suttle ST Suite 2 (Durango, CO)
DOI 20 South Entrance Rd (Grand Canyon, AZ)
DOI 3162 Bozeman Ave (Helena, MT)
DOI 911 NE 11th Ave. (Portland, OR)
DOL 100 Fae Ramsey Ln (Pikeville, KY)
IRS 550 Main St. (Cincinnati, OH)
USDA 4000 Masthead St. NE (Albuquerque, NM)
USDA 160 Zillicoa St. (Asheville, NC)
USDA 711 N Du Quoin St. (Benton, IL)
USDA 71 White Mountain Dr. (Campton, NH)
USDA 100 East B St. (Casper, WY)
USDA 22675 N. Moorefield Rd, Moore AB (Edinburg, TX)
USDA 200 Sycamore St. (Elkins, WV)
USDA 1600/1700 SW 23RD DR, BLDG 2 (Gainesville, FL)
USDA 31374 US Highway 2 (Libby, MT)
USDA 21881 N Cardon Ln (Maricopa, AZ)
USDA Fort Missoula (Missoula, MT)
USDA 4700 River Rd. (Riverdale, MD)
USDA 1131 SW Winding Rd. Ste. A (Topeka, KS)
Please do not travel to the centers listed above. You will be called or your appointment will be canceled and you will receive an email asking you to reschedule for another time. We apologize for any inconvenience.