What should I do if my PIV credential is damaged at delivery? What should I do if my PIV credential is damaged after I have had it for a while?

Answer: 

If your PIV credential is damaged at any time, either when you first pick it up or after using it, you will need to contact your agency sponsor or your agency security officer. In the case where your PIV credential is incorrect or damaged when you first pick it up, a replacement may take some time, depending on where you picked up your PIV credential. If you picked up your PIV credential at a shared services site, the PIV credential will have to be returned to your agency sponsor or security officer. Then, the sponsor will request a reissue or reprint. You will be notified by email to return to the enrollment center to re-enroll or to activate the new PIV credential. Please be patient, as it may take several weeks for the process to be complete.

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