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Who should I contact if I have questions or concerns regarding my invoice?

Answer:

Please contact Lorraine Irizzarry and Lalit Bajaj at hspd12@gsa.gov.

How are USAccess credentials shipped?

How do I officially decommission a Fixed Station?

Does the USAccess system support temporary issuance of credentials, including certificates?

How do I purchase a Light Activation Kit?

What is in a Light Activation Kit?

What actions can I perform using the Light Activation Service?

What information will be on my invoice?

Does the GSA USAccess system support certificate suspension? What other status might the certificate be in?

If you send a document or email signed with a PKI certificate, can the recipient open it up and see the signature without having a PKI certificate? If the recipient needs a PKI certificate is there anything else the recipient needs?

What forms do I need to complete to submit funding to the MSO? Is it the same form for new and existing customers?

Does the USAccess Program use IPAC (Intra-governmental Payment and Collection) billing?

When can I expect my first invoice?

Who in my agency should receive the invoice?

When can I expect to start issuing PIV credentials to my employees?

Who can purchase services from the GSA MSO?

What do I do once I get my invoice? If I do not agree with the charges, should I put in a chargeback?

What is PKI (Public Key Infrastructure) and why do I need it?

What do agencies need to do to validate the GSA MSO Shared Service Provider (SSP) issued certificates?

What are the costs for each agency to participate?

Does the MSO have a complete certificate profile?

How does my agency participate in the program?

If I have questions about Light Activation, who do I contact?

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USAccess Service Request Order Form

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Due to the COVID-19 pandemic, some agencies require prior approval before arriving at their sites or entering their buildings. The following agencies require approval:

General Services Administration

Please do not travel to the centers listed above. You will be called or your appointment will be canceled and you will receive an email asking you to reschedule for another time. We apologize for any inconvenience.