Skip to main content

Fed ID Card

Home
About
Credential Info
Agency Resources
Training
Contact
- MSO Contact Information
- Submit a Question

You are here

Who should I contact if I have questions or concerns regarding my invoice?

Answer:

Please contact Lorraine Irizzarry and Lalit Bajaj at hspd12@gsa.gov.

How are USAccess credentials shipped?

How do I officially decommission a Fixed Station?

Does the USAccess system support temporary issuance of credentials, including certificates?

How do I purchase a Light Activation Kit?

What is in a Light Activation Kit?

What actions can I perform using the Light Activation Service?

What information will be on my invoice?

Does the GSA USAccess system support certificate suspension? What other status might the certificate be in?

If you send a document or email signed with a PKI certificate, can the recipient open it up and see the signature without having a PKI certificate? If the recipient needs a PKI certificate is there anything else the recipient needs?

What forms do I need to complete to submit funding to the MSO? Is it the same form for new and existing customers?

Does the USAccess Program use IPAC (Intra-governmental Payment and Collection) billing?

When can I expect my first invoice?

Who in my agency should receive the invoice?

When can I expect to start issuing PIV credentials to my employees?

Who can purchase services from the GSA MSO?

What do I do once I get my invoice? If I do not agree with the charges, should I put in a chargeback?

What is PKI (Public Key Infrastructure) and why do I need it?

What do agencies need to do to validate the GSA MSO Shared Service Provider (SSP) issued certificates?

What are the costs for each agency to participate?

Does the MSO have a complete certificate profile?

How does my agency participate in the program?

If I have questions about Light Activation, who do I contact?

Print This Page

Email This Link

About

Program Overview

USAccess Service

Program Benefits

Credential Info

Your Credential

Credential Features

Credential Appointments

Find USAccess Centers

Agency Resources

Onboarding Process

Getting Operational

Agency Orders and Services

Credentialing Units and Activation Kits

Light Activation

Existing Customer Agencies

Training

Meeting/Training Calendar

Web Based Training

Registrar Classroom Training

Contact

MSO Contact Information

Submit a Question

U.S. General Services Administration

This is a U.S. General Services Administration Federal Government computer system that is "FOR OFFICIAL USE ONLY." This system is subject to monitoring. Individuals found performing unauthorized activities are subject to disciplinary action including criminal prosecution. Privacy and Security

Customer Forms

7600A Interagency Agreement Form

7600B Interagency Agreement Form

Acceptable Forms of ID

Instructions on filling out the 7600A and 7600B

MSO Service Request Order Form

Test Credential Order Form

USAccess Equipment Relocation Request Form

USAccess Service and Equipment Order Form

USAccess Service Descriptions and Price List

Credentialing Center Operating Status

The following sites are closed on Tuesday, January 28, 2020:

DOE 1000 Independence Ave. SW (Washington, DC)
DOI 185 Suttle ST Suite 2 (Durango, CO)
DOI 1541 Gaffney Rd (Ft. Wainwright, AK)
DOI 20 South Entrance Rd (Grand Canyon, AZ)
GSA 477 Michigan Ave. (Detroit, MI)
IRS 130 South Elmwood Ave. (Buffalo, NY)
IRS 801 Broadway, Federal Bldg. (Nashville, TN)
USDA 601 Business Loop 70 W (Columbia, MO)
USDA 1221 College Park Drive (Dover, DE)
USDA 31374 US Highway 2 (Libby, MT)
USDA 920 Main Campus Dr. (Raleigh, NC)
USDA 4700 River Rd. (Riverdale, MD)
USDA 30 S Chiricahua Dr. (Springerville, AZ)

Please do not travel to the centers listed above. You will be called or your appointment will be canceled and you will receive an email asking you to reschedule for another time. We apologize for any inconvenience.