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Who should I contact if I have questions or concerns regarding my invoice?

Answer:

Please contact Lorraine Irizzarry and Lalit Bajaj at hspd12@gsa.gov.

How are USAccess credentials shipped?

How do I officially decommission a Fixed Station?

Does the USAccess system support temporary issuance of credentials, including certificates?

How do I purchase a Light Activation Kit?

What is in a Light Activation Kit?

What actions can I perform using the Light Activation Service?

What information will be on my invoice?

Does the GSA USAccess system support certificate suspension? What other status might the certificate be in?

If you send a document or email signed with a PKI certificate, can the recipient open it up and see the signature without having a PKI certificate? If the recipient needs a PKI certificate is there anything else the recipient needs?

What forms do I need to complete to submit funding to the MSO? Is it the same form for new and existing customers?

Does the USAccess Program use IPAC (Intra-governmental Payment and Collection) billing?

When can I expect my first invoice?

Who in my agency should receive the invoice?

When can I expect to start issuing PIV credentials to my employees?

Who can purchase services from the GSA MSO?

What do I do once I get my invoice? If I do not agree with the charges, should I put in a chargeback?

What is PKI (Public Key Infrastructure) and why do I need it?

What do agencies need to do to validate the GSA MSO Shared Service Provider (SSP) issued certificates?

What are the costs for each agency to participate?

Does the MSO have a complete certificate profile?

How does my agency participate in the program?

If I have questions about Light Activation, who do I contact?

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U.S. General Services Administration

This is a U.S. General Services Administration Federal Government computer system that is "FOR OFFICIAL USE ONLY." This system is subject to monitoring. Individuals found performing unauthorized activities are subject to disciplinary action including criminal prosecution. Privacy and Security

Customer Forms

7600A Interagency Agreement Form

7600B Interagency Agreement Form

Acceptable Forms of ID

Financial Addendum to Interagency Agreement

GSA InterAgency Agreement Form

Instructions for Financial Addendum to Interagency Agreement

Instructions for GSA InterAgency Agreement

Test Credential Order Form

USAccess Equipment Relocation Request Form

USAccess GSA MSO Order Form

USAccess Service Descriptions and Price List

Credentialing Center Operating Status

The following sites are closed on Wednesday, July 17, 2019:

DOI 916 Lakeshore Dr West (Ashland, WI)
DOI 12201 Sunrise Valley Dr. (Reston, VA)
USDA 1413 Hillyer-Robinson Industrial Pkwy. (Anniston, AL)
USDA 160 Zillicoa St. (Asheville, NC)
USDA 5601 Sunnyside Ave. (Beltsville, MD)
USDA 63095 Deschutes Market Rd. (Bend, OR)
USDA 765 S Main St. (Colville, WA)
USDA 3120 Hwy 36W (Hartselle, AL)
USDA 31374 US Highway 2 (Libby, MT)
USDA 1650 5th St. (Lincoln, IL)
USDA 250 Marquette Ave (Minneapolis, MN)
USDA 1202 S Cottonwood St. (North Platte, NE)
USDA 1815 N University St. (Peoria, IL)
USDA 1131 SW Winding Rd. Ste. A (Topeka, KS)

Please do not travel to the centers listed above. You will be called or your appointment will be canceled and you will receive an email asking you to reschedule for another time. We apologize for any inconvenience.