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Who should I contact if I have questions or concerns regarding my invoice?

Answer:

Please contact Lorraine Irizzarry and Lalit Bajaj at hspd12@gsa.gov.

How are USAccess credentials shipped?

How do I officially decommission a Fixed Station?

Does the USAccess system support temporary issuance of credentials, including certificates?

How do I purchase a Light Activation Kit?

What is in a Light Activation Kit?

What actions can I perform using the Light Activation Service?

What information will be on my invoice?

Does the GSA USAccess system support certificate suspension? What other status might the certificate be in?

If you send a document or email signed with a PKI certificate, can the recipient open it up and see the signature without having a PKI certificate? If the recipient needs a PKI certificate is there anything else the recipient needs?

What forms do I need to complete to submit funding to the MSO? Is it the same form for new and existing customers?

Does the USAccess Program use IPAC (Intra-governmental Payment and Collection) billing?

When can I expect my first invoice?

Who in my agency should receive the invoice?

When can I expect to start issuing PIV credentials to my employees?

Who can purchase services from the GSA MSO?

What do I do once I get my invoice? If I do not agree with the charges, should I put in a chargeback?

What is PKI (Public Key Infrastructure) and why do I need it?

What do agencies need to do to validate the GSA MSO Shared Service Provider (SSP) issued certificates?

What are the costs for each agency to participate?

Does the MSO have a complete certificate profile?

How does my agency participate in the program?

If I have questions about Light Activation, who do I contact?

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USAccess Service

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Find USAccess Centers

Agency Resources

Onboarding Process

Getting Operational

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Light Activation

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Contact

MSO Contact Information

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U.S. General Services Administration

This is a U.S. General Services Administration Federal Government computer system that is "FOR OFFICIAL USE ONLY." This system is subject to monitoring. Individuals found performing unauthorized activities are subject to disciplinary action including criminal prosecution. Privacy and Security

Customer Forms

7600A Interagency Agreement Form

7600B Interagency Agreement Form

Acceptable Forms of ID

Instructions on filling out the 7600A and 7600B

MSO Service Request Order Form

Test Credential Order Form

USAccess Equipment Relocation Request Form

USAccess Service and Equipment Order Form

USAccess Service Descriptions and Price List

Credentialing Center Operating Status

The following sites are closed on Wednesday, November 20, 2019:

DOI 7206 National Seashore Ln (Berlin, MD)
DOI 20 South Entrance Rd (Grand Canyon, AZ)
DOI 3162 Bozeman Ave (Helena, MT)
DOI 8711 37th St. SE (Jamestown, ND)
DOI 2103 East Park Ave (Kremmling, CO)
DOI 2630 Fanta Reed Rd. (La Crosse, WI)
DOI 3040 Biddle Rd. (Medford, OR)
DOI 1400 Independence Rd. (Rolla, MO)
GSA 301 7th Street SW (Washington, DC)
IBWC 4171 N Mesa St. (El Paso, TX)
IRS 130 South Elmwood Ave. (Buffalo, NY)
IRS 575 N. Pennsylvania St. (Indianapolis, IN)
USDA 3200 SW JEFFERSON WAY (CORVALLIS, OR)
USDA 104 Soule St. (Dodge City, KS)
USDA 31374 US Highway 2 (Libby, MT)
USDA 1202 S Cottonwood St. (North Platte, NE)

Please do not travel to the centers listed above. You will be called or your appointment will be canceled and you will receive an email asking you to reschedule for another time. We apologize for any inconvenience.