Important COVID-19 News

The Managed Service Office (MSO) continues to monitor the Coronavirus Disease 19 (COVID-19) spread throughout the United States and related impacts on the USAccess program. To see how GSA is operating during COVID-19, please go to the website. The USAccess COVID-19 Frequently Asked Questions (FAQ's) are here. If you have questions or need assistance, please contact the MSO at

Credentialing Site Operations

For the foreseeable future, Agency Sponsors are advised to instruct individuals requiring enrollments or certificate updates to check’s Credentialing Center Operating Status and the below COVID-19 list for Site Closures on a daily basis. Applicants are also encouraged to coordinate with their Agency Sponsor to confirm Site operating status on the day of their planned activities.

The MSO continues to update site closures daily, but changes can occur between planned postings. Please communicate directly with your credential sponsor or agency’s HSPD-12 program office. Your agency program office will receive regular emails with newly-reported site closures as they are confirmed by the MSO.

The sites in the linked document have been reported closed or having reduced their operations. Please reference's "Locate / Find-A-Center" feature for updated operating hours during this period.

Keeping things Sanitary

How to Protect Yourself

The best guidance on how to protect yourself from COVID-19 can be found on the CDC website. Please also visit the How to Select, Wear, and Clean Your Mask page for additional guidance.

Equipment Cleaning Guidance

Please review the USAccess COVID-19 Equipment Disinfection instructions on cleaning equipment at your credentialing sites.

Agency Leads:

Here are important links for regulatory guidance that may affect your agency and the USAccess Program:

• Centers for Disease Control (CDC) Guidance
• Office of Personnel Management (OPM) Guidance
• Safer Federal Workforce
• OMB Memo M-20-19: Harnessing Technology to Support Mission Continuity
• OPM Memo: On-Boarding Processes for New Employees During the COVID-19 Emergency
• DHS News Release: DHS announces flexibility in requirements related to Form I-9 compliance
• OSHA COVID-19 website
• EPA Guidance for Cleaning and Disinfecting
• EPA's Disinfectants to use against COVID-19
• FDA's COVID website
• FDA updates on hand sanitizers consumers should not use
• Government Response to Coronavirus

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